Integrion Business Management System user agreement and privacy terms: the Cloud Services Framework Agreement, the Personal Data Processing and Confidentiality Agreement, and the Terms of Use.
The user agreement and privacy terms for the Integrion Business Management System are set out below in three main parts: the Integrion Cloud Services Framework Agreement, the Personal Data Processing and Confidentiality Agreement, and the Integrion Business Management System Terms of Use.
This Integrion Cloud Services Framework Agreement ("Agreement") is the main document governing the relationship between you and A Global Teknoloji ve Dış Ticaret Ltd. Şti. (Integrion). All general terms, rights, obligations, and restrictions relating to your use of the Service are primarily set out in this Agreement.
By approving this Agreement digitally, you accept that you are authorized to represent and bind the Customer, and that the Customer is bound by this Agreement.
This Agreement governs the rights and obligations of Integrion and the Customer with respect to the Service to be provided by Integrion to the Customer.
This Agreement takes effect as of your approval date. Your use of the services is subject to the Service you purchased and the special conditions relating to that Service. Unless otherwise regulated in special conditions, your use of the Service is conditional upon payment for that Service having been made.
6.1. Annual subscription. If you purchase an annual subscription under an Order Form, the Agreement is valid for one year. You may terminate the Agreement at any time during its term by giving notice at least 7 days before expiry. Otherwise, the Agreement is deemed automatically renewed for further one-year periods.
6.2. Monthly subscription. If a monthly subscription option is offered and you purchase a monthly subscription under an Order Form, the Agreement is valid for one month, subject to the same notice and renewal rules.
6.3. General. Where a separate term is set out in an Order Form for the Service purchased, that term applies primarily. Where multiple Services are purchased, the Service with the latest expiry date is taken into account when determining the Agreement term.
6.4. The notice periods specified in this article apply unless otherwise regulated in the special conditions.
7.1. Integrion may, at its own discretion, offer free trial versions of the Service for promotional purposes. These may be discontinued without prior notice. It is your responsibility to export your data before the free trial period ends; otherwise, all data may be permanently deleted.
7.2. If you use the Service during a trial period, the Agreement is valid for the duration of the trial. If it has been stated that you will move to a monthly or annual subscription after the trial, the Agreement is automatically extended; otherwise, the Agreement automatically ends when the trial period ends.
8.1. Confidentiality and security of information. The Customer is responsible for the confidentiality and security of the information and content of the Customer, its employees, authorized persons, or Users.
8.2. Password and access credentials. Usernames and passwords assigned to Users, and other information required to access the Service, are for personal use only and may not be shared with third parties. The Customer is responsible for keeping this information accurate, up to date, and complete. An Integrion ID may be required for the Service to be used and/or integrated with systems designated by Integrion; obtaining this is solely the Customer's responsibility.
8.3. Notification of breach or suspected breach. Any unauthorized access to confidential information or the Service, or any actual or potential security breach relating to the Service, must be reported to Integrion immediately.
8.4. Exercise of license rights. Unless expressly permitted in special conditions, transferring or allowing use of the license or rights relating to the Service to third parties is prohibited.
8.5. Use of the Service. The Service may only be used for the purposes set out in this Agreement and its annexes and in accordance with applicable legislation. The Customer is responsible for Users' use of the Service in compliance with this Agreement and legislation. In addition, the Customer agrees not to use the Service for the following purposes:
i. Sending unsolicited messages, spam, or other repetitive or unwanted communications in violation of applicable law;
ii. Storing or transmitting any content that infringes the intellectual property rights of any third party;
iii. Interfering with or disrupting the integrity or performance of the Product and its components;
iv. Publishing, transmitting, uploading, linking, sending, or storing any unlawful, racist, hateful, harassing, defamatory, obscene, or discriminatory content;
v. Sending, transmitting, uploading, linking, or storing any virus, malware, trojan, or other similarly harmful software.
8.6. Infringement of third-party rights. The Customer represents and warrants that content provided or used, including by its employees and Users, will not violate applicable legislation or infringe the rights of third parties or Integrion.
8.7. Responsibility for transactions carried out. The Customer is responsible for all transactions carried out using its account, regardless of whether they were performed by the Customer or its authorized persons, Users, or third parties, and for the consequences of unauthorized access to or use of the account.
8.8. Fulfillment of prerequisites for use. It is the Customer's responsibility to fulfill any prerequisites required to use the Service, including installation of certain software or plugins, use of certain hardware, certain memberships or integrations, and authorization/permission definitions.
8.9. Security of the equipment used to access the Service. The Customer is responsible for ensuring that the Service Access Equipment and the local network in which it is located, and the other equipment on that network, are up to date, functional, error-free, and secure, and that only authorized persons access that network and equipment.
9.1. Integrion will use reasonable efforts to provide the Service as set out in this Agreement and its annexes, and to keep it functional and accessible.
9.2–9.4. Integrion may unilaterally upgrade the Service to a new version, make changes to the Service, add or remove content; such changes will not cause an essential reduction in your use of the Service. Access to the Product may be temporarily blocked for improvements, updates, renewals, and other changes.
9.5. Where Integrion acts as a hosting provider under Law No. 5651, if Customer Content is unlawful, Integrion may immediately block access to or delete the relevant Customer Content.
Integrion may provide certain services, add-on packages, or modules free of charge and may unilaterally determine their scope and format or terminate them at any time. Some services may be offered on a conditional basis; when the condition ceases to exist, the services may be terminated. Add-on packages, services, and/or modules compatible with the Service may be purchased separately and may be subject to their own license terms. Integrion may offer support line services for the Service; charges are set out in the Service Order Form. Integrion may use Sub-Service Providers in connection with the Service.
Unless otherwise regulated in special conditions, fees relating to the Service are paid before use. Where no separate payment term is specified, the payment due date is 10 days from the invoice date. If payments are not made on time, Integrion may charge default interest based on the short-term advance interest rate applied by the Central Bank of the Republic of Turkey, and may suspend access to the Service or terminate the Agreement. If you terminate before the end of the agreed term, you remain liable for the agreed fee and cannot request a refund for the unused period. Unless otherwise specified in the Order Form, fees do not include VAT and other taxes.
16.1. Ownership. A Global Teknoloji ve Dış Ticaret Ltd. Şti. owns all rights to the Service and the intellectual products related to it. Nothing in this Agreement may be construed as transferring any of these rights, even in part.
16.2. Scope of license. The Customer holds a non-transferable, non-exclusive, simple license, valid within the Territory and limited to the term of the Agreement, limited to accessing and making use of the Service in accordance with the terms of the Agreement.
16.3–16.6. Use exceeding the licensed number of licenses or users constitutes a material breach of the Agreement. Only the Customer may make use of the Service; it may not be made available to third parties. The Service or the intellectual products within it may not be reproduced, distributed, reverse engineered, modified, rented out, or sublicensed. The Service may not be used for phishing, identity theft, or criminal activities.
16.7–16.8. Customer content and Integrion content. Rights to content provided by the Customer belong to the Customer, who is responsible for the lawfulness of that content. All content provided by Integrion or created using the Service belongs to Integrion.
Integrion has the right to check and audit whether your use complies with the Agreement. If use exceeding license limits is identified during a review or audit, you are required to pay the necessary license fees, including for past usage periods, at the then-current rates.
18.1–18.2. Limited warranty. Integrion warrants that the Services it provides will function materially in accordance with the Documentation. This warranty does not apply to use in breach of the Agreement or legislation, unauthorized access, license violations, failure to meet minimum system requirements, failure to apply updates, consequences caused by third-party products, or trial versions.
18.3–18.4. Disclaimer. Other than the limited warranty stated, Integrion provides no warranty of any kind. Integrion provides the Service "as is." The Customer acknowledges that it is directly responsible for compliance with applicable legislation.
19.1. Integrion's liability is limited to the total amount of payments made by the Customer to Integrion in the 12 months preceding the date of the claim.
19.2–19.9. Subject to mandatory legal provisions, Integrion is not liable for indirect damages, loss of profit, loss of data, or incidental or special damages. Integrion is not liable for the suspension of the Service, unexpected interruptions, issues arising from third-party service providers, errors occurring during backup/restore, or errors caused by environmental factors such as hardware, network, power outages, or virus infection.
Integrion may block or suspend access to the Service without notice where the Customer's or Users' use poses a risk, a security breach is identified, the Service is used in violation of the Documentation or license terms, a request from judicial or administrative authorities must be fulfilled, or a general attack or security risk is detected. Access is restored once the reason for suspension ceases; obligations continue during suspension.
Either party may terminate the Agreement in the event of a material breach that is not remedied within 15 days of notice. Integrion may terminate the Agreement if payments remain outstanding for more than 30 days. Upon termination, use of the Service must cease immediately and any fees incurred must be paid; no refund is available for the unused portion. The Customer may download its data within 2 months of termination; after that period, Integrion is entitled to delete the data within 3 months.
The Agreement, together with its annexes, governs the entire relationship between the parties. In case of conflict, the order of precedence is: the Agreement, special conditions, the Order Form, the Service Level Agreement, and other written documents. Neither party may transfer its rights (except Integrion's transfer to its affiliates). The Customer may not carry out marketing activities referencing Integrion. The Agreement is governed by Turkish law; disputes are subject to the jurisdiction of the İstanbul (Çağlayan) Courts and Enforcement Offices.
Neither party is deemed in default to the extent its obligations are prevented or delayed by force majeure. Force majeure includes war, epidemic, strikes, lockouts, fire, earthquake, flood, natural disasters, terrorist events, and failures or delays caused by service providers. If force majeure continues for more than 2 months, either party may terminate the Agreement without compensation.
Integrion may make notifications to the Customer via the e-mail address provided by the Customer; such notices produce the effects of valid service. Integrion may also announce changes relating to the Service by publishing them on its website.
This Personal Data Processing and Confidentiality Agreement ("Agreement") is an integral part of the Integrion Cloud Services Framework Agreement ("Main Agreement") signed by the Parties.
By approving this Agreement digitally, you accept that you are authorized to represent and bind the Customer, and that the Customer is bound by this Agreement.
During the services provided to the Customer under the Main Agreement, Integrion may process Personal Data on behalf of the Customer. This Agreement sets out the rights and obligations of the Parties relating to the protection of Personal Data and Confidential Information.
This Agreement terminates upon termination of the Main Agreement for any reason. However, the Parties' obligations under applicable legislation may continue.
The Parties will use all Confidential Information shared with each other only for the purposes set out in the Main Agreement, will protect it with the utmost confidentiality, and will not disclose it to third parties. The Parties will exercise the same degree of care in protecting the other Party's Confidential Information as they do their own, and are obliged to take reasonable administrative and technical security measures. The Customer is responsible for the accuracy, security, and safekeeping of usernames, passwords, and similar data required to use the Service.
7.1. With respect to Customer Content processed under the Service provided by Integrion, the Customer is the Data Controller and Integrion is the Data Processor.
7.2–7.8. The Parties will process and transfer Personal Data in accordance with the law and applicable Personal Data Protection legislation. The Parties will take reasonable technical and administrative measures aimed at ensuring an appropriate level of security to prevent unlawful access to Personal Data. Where Special Category Personal Data is transferred, adequate measures determined by the Board are taken.
7.9. Integrion sets out information regarding its personal data processing activities in its own Personal Data Processing Policy, which it may change without prior notice.
Primary responsibility for the lawful processing of Personal Data lies with the Data Controller. Before transferring Personal Data to the Data Processor, the Data Controller represents that it has duly informed Data Subjects and obtained the required explicit consents. If the Data Controller fails to fulfill its obligations, it will be liable for all damages suffered by Data Subjects.
The Data Processor will process Personal Data and transfer it to third parties in accordance with the Data Controller's instructions and the Main Agreement. In the event of a Data Breach concerning Customer Data at the Data Processor, this will be reported to the Data Controller within 24 hours at the latest.
The Data Controller consents to the Data Processor working with third-party Sub-Processors in connection with the provision of the Service. The Data Processor will ensure that Sub-Processors comply with the obligations relating to the protection of the Data Controller's data, and will be responsible for ensuring that any transfer of Personal Data to a third party is carried out securely.
The Parties may not disclose the Personal Data they process to others in violation of the Law or the Agreement. In the event of a data breach or a judicial/administrative request concerning data transferred between them, this will be notified to the transferring Party without delay and at the latest within 24 hours, or within 15 days at the latest if a data subject application is received. The Agreement is governed by Turkish law; disputes are subject to the jurisdiction of the İstanbul Central (Çağlayan) Courts and Enforcement Offices.
These Integrion Business Management System Terms of Use ("Terms of Use") set out the rules and conditions relating to the use of the Integrion Business Management System product ("Product") offered by A Global Teknoloji ve Dış Ticaret Ltd. Şti. ("Integrion"). By accepting the Terms of Use, you represent that you hold all legal permissions and qualifications required to use the Product.
The Integrion Business Management System is a cloud-based Business OS platform designed to allow businesses to manage all their operational processes on a single platform. The Product may offer features such as customer and company management, sales and opportunity tracking, project and task management, workflow modeling, document and communication management, reporting, user and authorization management, automation, AI-assisted operations, and integration with third-party systems (ERP, e-mail, messaging platforms, payment systems, e-commerce platforms, and similar services). The modules, integrations, and functions offered may vary depending on the user's subscription plan, purchased services, and product development process.
Integrion reserves the right to change, update, and renew these Terms of Use. If a material change or update is made, you will be notified. If you do not accept the new Terms of Use, you must stop using the Product immediately. In case of conflict between the Terms of Use and the Cloud Services Framework Agreement, the Terms of Use prevail.
5.1. Trial version. The free trial version is limited to the Basic Package (CRM) only. If you do not upgrade to the paid version after the trial period ends, any data uploaded or saved during the trial is deleted within 15 days of the end of the trial.
5.2. Product packages. The Product may be offered in different packages; the number of users varies depending on the package purchased.
5.3. User account. You are entitled to establish only one account to access the Product; opening a second account following suspension or termination of an account is prohibited.
5.4. Communication. The Customer agrees to use any communication tools provided within the Product only for lawful purposes that do not harm Integrion or Third Parties.
5.5. Restrictions. Where the Product is used via API integration, a limit of 7,000 record writes and 3,000 record reads per month applies. Once these limits are reached, the record write and read features are automatically suspended.
Support line services relating to the Product are provided free of charge. Integrion reserves the right to unilaterally change this at any time. To provide support services, Integrion or the third parties from whom Integrion obtains support may, at your request, access the Product and/or the equipment through which it is accessed.
These Terms of Use are valid from the date of digital approval and remain valid throughout the subscription period. Integrion may suspend your account or terminate your or Users' use of the Product if you breach the Terms of Use. If Integrion determines that a user account has not been used continuously for 3 months, it may unilaterally terminate the Framework Agreement and these Terms of Use without prior notice.
Disputes arising from these Terms of Use are subject to the jurisdiction of the İstanbul Central Courts and Enforcement Offices; Turkish Law applies to such disputes. Unless mandatory legislation requires a different notification procedure, Integrion may make all notifications to the Customer under these Terms of Use via the Customer's e-mail address on file with Integrion.
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